Please take note that 12 months replacement period is a maximum period you can use. After you opened the lenses, it depends on the frequency you used.
It's wear and tear product, the more frequent you use, you shall dispose it in shorter period time frame. The longest you can use is 12 months. Says you used it every day, then we advise you to dispose it within 3 months.
- Processing -
Generally we take 3-4 business days to process the order except below products
Toric (for astigmatism), hyperopia & high prescription contact lenses (-10.00 & above)
Brand Acuvue, Airsoft, Air Optix Bausch & Lomb, Biofinity, Biomedics, Clariti, Dailies, Freshkon, Freshlook, Miacare, Coscon
*If the contact lenses fall in above category, the above processing days shall apply.
- Shipping -
We have 3 warehouses which they are in Malaysia, China & US, so products may be shipped separately. Not to worry, tracking number will be provided for each package sent.
Shipping may be combined sometimes and you may not see the delivery time frame during checkout. In such case, we will ship with Standard/Economy Shipping and it shall take 20 ~ 30 business days to reach you.
For more information Return & Exchange, please visit here.